FAQ

Frequently Asked Questions

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Location
Dates
Tickets
Proof of ID
Accommodation
Travel
Access Statement
Physical Access
Access Passes
Neurodiversity

Location

Dates

  • This year’s event dates are on the website front page.
  • Typically the event is on the August Bank Holiday weekend.

Tickets

  • Our main ticket agent is Gigantic. Go to our tickets page.

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  • Q: I have forgotten by ticket, can I still get in?
  • A: Yes, providing your identity can be verified and your ticket has not already been redeemed. If not, you’ll have to buy a new ticket on the door.

Proof of ID

  • You may be asked to prove your age on entry or at the bar.
  • If you are at risk of being challenged, we recommend you bring photo ID.

Accommodation

Travel

Accessibility Statement

If you’ve got any accessibility questions or requirements (physical or neurodiverse), please do contact us via email in advance, or by visiting the box office during the event.

We firmly want to support you and make our event accessible for everyone.

We can’t promise to resolve all requests (this is still a live music event over multiple venues) however we can promise to take note of your needs, and will sincerely try our best.

Physical Accessibility

  • Wheelchair Access

  • St George’s Hall, Nightrain, Underground and the Spirit of Bradford bar are wheelchair accessible.

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  • There is Accessibility advice on the NIGHTRAIN website here.
  • There is venue layout information on the ST GEORGE’S website here.

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  • St George’s Hall has an internal lift from the lower ground floor bar to the main auditorium stalls area.

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  • St George’s Hall main auditorium / stalls area can also be accessed via the outside of the building, should you need to avoid crowds or confined spaces. The stone ramp follows the line of the colonnade frontage of the building. We recommend you show your Access Pass to venue security and ask to use the external ramp (they will need to open the door from the inside).

  • Drop-off & Parking advice

  • At St George’s Hall there is a drop off bay, directly in front of the Box Office (festival entrance) on Bridge Street.
    There is short stay parking nearby on Drake Street (4hrs), but the best parking for all day is at the Broadway Shopping Centre (6am-1am daily).

  • Level Access & Reserved Seating

  • Q: I have mobility needs. Can I use level-access or reserved seating?
    A: Yes. If you need to use level-access, or to access our reserved seating / viewing area, please get in touch via email and ask for an Access Pass.

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  • St George’s Hall has a reserved area of seating in the main auditorium stalls area, which you can access with your Access Pass

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  • Nightrain has a seating area at the side and rear of the room, however it is not reserved. Please ask and show your Access Pass.

Access Passes

  • Request an Access Pass

  • Q: How do I get an Access Pass?
    A: please get in touch via email and ask for an Access Pass.

    We will upgrade a regular weekend ticket to an Access pass if you have mobility needs. Please get in touch and let us know in what capacity you need help (wheelchair space, a chair in a reserved area etc). We appreciate it if you can get in touch in advance to help us reserve sufficient space, but it is not essential. If you arrive with mobility needs, we will try to support you providing venue capacities allow.

  • Carer Pass

  • Q: Can I have a pass for my carer?

    A: We will provide a free carers Access pass for your essential carer, if you can demonstrate that you are disabled, ie you hold an independently-verified Access Card, or are in receipt of Personal Independence Payments (PIP), for example.

    If your carer doesn’t qualify for a free Access pass under the above terms, we are still happy to upgrade a paid-for ticket of someone you nominate, who is also attending the event, so that they can accompany you and support you, if you feel you need help. This allows your nominated person to accompany you to our reserved seating areas, and will help our team of staff and stewards to identify them as a carer / companion.

    Due to limited capacity in some areas of the venue (specifically in reserved seating or raised wheelchair platforms) we may have to ask non-essential carers / companions to give way to other pass holders or essential carers on the day, at certain times.

Neurodiversity

  • Flashing Lights & Strobes

  • We extensively use flashing lights and strobes during our live band performances and DJ sets.

  • Sound levels

  • Sound levels in St George’s Hall main auditorium will be like a normal live music concert.

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  • Our after party venues Nightrain and Underground will be like a nightclub, with live music performances and DJs.

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  • The Spirit of Bradford Bar at the Midland Hotel will be less noisy, but will still have amplified music playing.

  • Hearing protection

  • We encourage the use of earplugs or ear defenders to protect your hearing.

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  • We will have a limited supply of free foam insert earplugs at the box office, please ask.